Cancellation Policy

Return / Cancellation / Change / Late Arrival Policy

Returns: We refund unused products in original packaging within 30 days of sale. Travel sizes, extensions, and Halo sales are final. Series, Gift and Certificates are not refundable.

Cancellations & Changes: Air Bar has a friendly 2–hour cancel/change policy, maximizing availability by allowing time to book appointments (“appts”) for guests like you when others don’t show for theirs. Air Bar holds appts up to 1 year with a credit card. We ask you show up, or cancel/change appts. 2 hours or more before their start time. If you cancel less than 2 hours before the start time or don’t show for Blowouts and Updo appts, you authorize Air Bar to charge your credit card the full cost of service. Appts must be canceled/changed with a live receptionist during business hours. Color, Cuts, Extension and Keratin service appts must be canceled/changed 24 hours or more before the appt time. For Master Color and Expert Cut appts we charge $100 for late cancels; $150 for no-shows. We enforce this policy to the minute to be fair to all guests, we do make exceptions for emergencies, and we simply want to make availability a priority for all guests.

Late Arrivals: Arrivals 15 minutes or more past the start time of your appt may result in the appointment being cancelled, in which case you authorize Air Bar to charge 50% of the service cost to your credit card on file. We do this to insure no guest is ever made late by another guest showing up late before them.

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